Terms & Conditions

Creating bespoke itineraries requires a detailed understanding of the area and customer preferences, including specific costs. Therefore, a planning fee may be necessary to compensate for the additional time and effort required for larger projects.

We reserve the right to add a 10 - 15% service charge, depending on the complexity of the total program. This service charge reflects the value of the expertise and time invested, along with having a dedicated contact person throughout your stay, ensuring a seamless journey. The fee covers management, personalised trip planning, handling, and operational charges before and during the trip.

360 WANDERLUST DMC is a Business-to-Business organisation, and therefore accepts bookings only from travel agents, tour operators, professional travel planners and companies. Upon confirmation, a 30% non-refundable deposit is required to finalise the booking. The remaining balance is due 6 weeks or 42 days prior to your scheduled arrival date in Iceland. You may postpone or cancel your journey up to 46 days before the scheduled arrival date. In case of postponement, 360 WANDERLUST will do everything in order to negotiate the best flexible outcome together with our partners if one needs to postpone or cancel a confirmed trip. If there are difficulties with canceling a trip, we will inform you as soon as possible. Should a journey be canceled less than 6 weeks or 42 days prior to a scheduled arrival date, 100 % of the total amount will be charged. Prices may be subject to change if postponements affect specific dates or seasons or changes in the program. If adding extra charges when traveling or after receiving an invoice, 360 WANDERLUST reserves the right to add charges that might occur.

CANCELLATION

All cancellations must be sent to the DMC in writing, by email, and needs to be confirmed by the 360 WANDERLUST  in order to be valid. 

A cancellation will be subject to a cancellation charge as follows:

Cancellation 90 days prior to arrival date: 30 % of total amount 

Cancellation 60-89 days prior to arrival date: 50 % of total amount

Cancellation 46 -59 days prior to arrival date: 80 % of total amount

Cancellation less than 45 days prior to arrival date: 100 % of the total amount.

PAYMENT

Preferable payment is by wire/ bank transfer with an invoice in ISK indicating NET rate. We will provide a GROSS rate upon request of our partner including agent markup/commission. 360 WANDERLUST accepts payment in ISK, EUR, USD, GBP and CAD. 360 WANDERLUST also accepts payment with credit cards via a payment link. We accept VISA Mastercard and AMEX. Transaction host charges a fee for credit card payments which will add 4,5% surcharge on the total amount. 360 WANDERLUST reserves the right to correct errors in the prices of confirmed journeys and reserve the right to change prices due to increased costs of goods, services, taxes and fees or other costs that are controlled by external parties. It is a condition of this contract that a payment of invoice is an approval of the content of these terms and conditions.

BANK DETAILS

Bank name: Íslandsbanki hf.

Account name: 360 Wanderlust EHF. 

Swift: GLITISRE

IBAN for payment in ISK: IS400537260082634203222400

IBAN for payment in EUR: IS960537380023344203222400

IBAN for payment in USD: IS910537380022234203222400

Company name: 360 Wanderlust EHF. 

Business ID: 420322-2400

VAT: 144244

Address: Langalína 19

City: Garðabær 210

Country: Iceland

DAMAGE

The guests are financially responsible for any damage caused to hotel rooms, fixtures, or other equipment.

FORCE MAJEURE

If circumstances should occur that are beyond our control - such as strikes, fires, extreme weather, natural disasters and/or other events that cause your stay or activity not to be carried out, we reserve the right to cancel your stay or activity without being responsible for payment of compensation. We recommend that guests obtain sufficient travel insurance to cover unforeseeable situations that could affect their overall travel. 

INSURANCE

All trips are made entirely at your own risk. It is a condition of this contract that you are fully insured for your destinations, activities and personal requirements. All guests traveling with 360 WANDERLUST must be covered by a cancellation insurance policy with an insurance company, covering cancellation due to illness, among other reasons. Additionally, it is recommended that all guests have valid travel insurance. It is a condition of booking that you have comprehensive travel and medical insurance to cover yourself, as well as any dependents or traveling companions, for the duration of your trip. This insurance should include cover for, but not be limited to, the following eventualities:

Compulsory Insurance:

• Emergency evacuation expenses
• Medical expenses
• Repatriation expenses

Recommended Insurance:

• Cancellation or curtailment of trip
• Damage/theft/loss of personal luggage, money and/or goods

BOOKING TERMS

Should any extra costs be incurred during the trip such as additional services provided and purchases made on your behalf that have not been included in the itinerary, these additional costs shall be paid immediately by you, unless an alternative arrangement is made and agreed to by both you and 360 WANDERLUST. 360 WANDERLUST does not provide line itemised breakdowns due to many of the services and tailored experiences being bundled together. After a request is received including a detailed brief, we will appreciate an initial discussion with you in order to determine exactly what kind of experience you seek. We propose an outlined itinerary and send an estimated price. If the itinerary including estimated total price is of interest, we will request a deposit. Post confirmation, we will provide you with every detail tailored to your satisfaction until you agree to every service in the itinerary and the exact quoted price provided by us.

LEGAL MATTERS

In case of any disagreement between parties that cannot be resolved without the use of court proceedings, the jurisdiction is a court in Iceland and its decision will be final.